How
can I book a Room?
Are
taxes included in the rate?
Is
breakfast included in the rate?
Can
I specify where I would like my room located (preferred
floor, next to pool, etc.)?
Is
the room rate per person or per night?
Could't
you send me the hotel phone/fax number?
Do
I need a credit card to make a reservation?
When
do I have to include my credit card number?
Is
it safe to use my credit card?
What
is your privacy policy?
What
is your cancellation policy?
Is
parking available? Free parking? Long-term parking?
Our
children will be with us... do they stay free?
Are
rollaway beds/cribs available?
How
can I book a Room?
Availability
Search:
A-
In the Page of the selected property, you can directly
control the room availability, typing in the arrival and
the departure date (Look Picture 1).
Picture
1 - Hotel description page.
1-
Please type the arrival and the departure date, then click
on the Check Availability.
B-
In this Page, the list of the available room for the requested
date, will be visualized.(Look Picture 2).
Picture
2 - Available Rooms
1-
Price for a one room for a night.
2- Display Rates:
It is the Price-list of the properties.
3-
Exchange Rate: It's the exchange rate of the room price.
4-
To go on with the reservation, select room type and click
on "Book".
*In
case if there is not available room for the requested
dates, the
"Agent Key" Secure Software suggests you a list
of structures with available room.
C-
In this page, the first dates are requested in order to
go on with the reservation (Look Picture. 3).
Picture
3 - Reservation Starting
1-
The number of the available rooms (we suggest you to make
a new reservationthrought "Another Room" to
book more than a room - Look
Point 7)
2- The Number of the
adults and/or the children for each room: please type
the number of people per room.
3- Total price in
€ (For other value click on "Exchange Rate - Look
Point 6)
4- Cancellation Policy:
"Very Important"
Before going on with the reservation, read carefully
the Cancellation Policy.
5- Display Rates:
It's the Price List of the property.
6- Exchange Rate:
It's the Exchange Rate of the Room Price.
7- Another Room: Click
here only in order to make a new reservation for another
room.
8- After reading and
typing the necessary data, you can go on with the reservations,
Click on "Continue Reservation".
D- In this Page provide
the personal data and the credit card details.(Look
Picture 3).
Picture
3
1-
Page Area that shows the previous choises of the customer
(hotel, room type, arrival and departure date and the
total price).
2-
Page Area where the customer provides all the personal
Data.
3-
Page Area where to type the Credit Card Details.
To
finish the reservations:
"Confirm
by Credit Card"
If You typed all the data correctly new page will appear
that inform you about that your reservations has been
confirmed (We suggest You to print this page as a confermation
of Your Reservation)...
"Confirm
by Fax"
In case if You do not want to provide your credit card
details you can choose to send these details by Fax.
After
typing all the necessary data, including the credit card
details, your reservation will be registered in the "Agent
Key" Secure Software, and an E-mail will be sent
to you by confirming your
reservation with a relative confirmation Number.
Are taxes included in the rate?
Taxes and breakfast charges are included in
the room rate, if not otherwise specified. In case taxes
and breakfast are not included, rates details will be
listed in the hotel description.[top]
Is breakfast included in the
rate?
See above.[top]
Can I specify where I would like
my room located (preferred floor, next to pool, etc.)?
The hotel staff will do the best to accommodate special
requests. We cannot guarantee room location because it
is subject to availability. After booking the room via
our reservation system you should call the hotel directly
to request additional preferences.[top]
Is the room rate per person or per night?
The quoted room rate is per room per night. The rate will
reflect the number of persons you entered in the Search
Form. It is for one person if you selected one person
and it's for two people if you selected two people.[top]
Could't you send me the hotel phone/fax
number?
You receive the hotel phone/fax number ONLY with your
booking confirmation. We can't provide you this information
before you book the room.[top]
Do I need a credit card to make
a reservation?
Yes, the service provider/hotel will confirm a reservation
only when you provide your credit card details to guarantee
your booking. Please, note: Our Reservation Service is
free of charge, so all your credit card details are going
directly to the hotel and you will pay only for accommodation.[top]
When do I have to include my credit
card number?
You will be required to submit a credit card number at
the time of booking. The majority of the hotels will not
hold rooms without a credit card number. Your credit card
will not be charged until you check out of the hotel unless
the type of room you selected states that a deposit is
required or some others restrictions. We recommend using
a credit card to guarantee your reservation.[top]
Is it safe to use my credit card?
Yes. Boutique Hotel Reservations utilizes Agent-Key
Secure System. We take this matter very seriously.
To ensure your security, Boutique Hotel Reservations
utilizes Agent-Key System Secur Agent-Key Secure
system utilizes a system which encrypts the credit card
number and encodes it into a non-usable form.[top]
What is your privacy policy?
We do not share your personal data. All data submitted
is kept confidential and is not passed on to any third
parties.[top]
What
is your cancellation policy?
Cancellation policy depends on every hotel/hotel's chain.
You can also read the hotel description to determine the
cancellation & noshow policy of your hotel. These
policies will vary, so you must read each one carefully.
Most policies will state that you must cancel the room(s)
by 1, 2, 3, or 7 days prior to your specified arrival.
If you cancel before this, generally you will not be charged
a penalty. Canceling after this period will result in
a cancellation penalty fee. [top]
Is parking available? Free parking?
Long-term parking?
Most hotels offer free parking to their guests. Long-term
parking is offered at the discretion of the hotel (often
in conjunction with park and fly rates). This may be listed
in the Info section of the hotel description.[top]
Our children will be with us...
do they stay free?
Usually children under 5 years of age stay for free in
their parent's room using the existing bedding. The age
requirement differs depending on the hotel's policy. This
may be listed in the Info section of the hotel description.[top]
Are rollaway beds/cribs available?
Most hotels offer rollaway beds and cribs (typically at
a charge- Euro 15.00 - Euro 50.00 each). Some hotels have
restrictions on what room types will allow rollaway beds.
This may be listed in the Info section of the hotel description.
You can request these items by calling the hotel after
completing your reservation process.[top]
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